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Help Article | Can't connect to WhatsApp

If you're unable to send or receive messages on WhatsApp Web or Desktop, it could be caused by computer or Wi-Fi connection issues.
Computer connection
You must have a strong and stable internet connection to use WhatsApp Web or Desktop. To test your computer’s internet connection:
  1. Open WhatsApp Web or Desktop. If you see a yellow banner with the error message Computer not connected, check to make sure your computer's internet connection is active.
  2. If your computer's internet connection is working normally and you still can't send or receive messages, refresh the page if you’re on WhatsApp Web, or quit and restart the app if you’re using WhatsApp Desktop.
  3. If the problem persists, try logging out and back in to WhatsApp Web or Desktop, which you can learn how to do in this article.
Note: For WhatsApp Web, you must use the latest version of Chrome, Firefox, Microsoft Edge, Opera, or Safari. Other browsers such as Internet Explorer aren’t supported.


Wi-Fi connection
If you’re using a managed Wi-Fi network, such as an office, library, or university campus, your network might be set up to block or limit connections to WhatsApp Web.
If you’re notified that you're on a Wi-Fi network that’s preventing WhatsApp Web from operating correctly, please make sure your network is set up to bypass traffic to "web.whatsapp.com", ".web.whatsapp.com", or ".whatsapp.net".
Related resources:

 



WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees



* Data charges may apply. Contact your provider for details.




GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.


 



WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

 




WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

 




END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.




PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.


 




DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.





VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



 

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