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Help Article | Can’t create or restore a Google Drive backup

If WhatsApp doesn’t detect a backup, it might be because:
  • You aren't logged into the same Google account.
  • You aren't using the same phone number that was used to create the backup.
  • Your SD card or chat history is corrupted.
  • A backup file doesn't exist on the Google Drive account or locally on your device.


Can’t create a Google Drive backup
If you’re having issues creating a Google drive backup, verify the following:
  • You have a Google account added to your device.
  • You have Google Play services installed on your device.
  • If you're attempting to back up using cellular data, you have data for both WhatsApp and Google Play services. Contact your provider if you're unsure.
  • Attempt to back up on a different network. Try connecting to Wi-Fi if you're unable to back up using mobile data.
Can’t restore a Google Drive backup
If you’re having issues restoring a Google drive backup, verify the following:
  • You’re using the same phone number and Google account that the backup was created on.
  • If you’re restoring an end-to-end encrypted backup, you’re using the correct password or key.
  • There's enough memory on your device to restore the backup.
  • You have Google Play services installed on your device.
  • Your device’s battery is fully charged or plugged into a power source.
  • Your device has a strong and stable internet connection. If restoring using a cellular data network doesn't work, please try Wi-Fi.
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* Data charges may apply. Contact your provider for details.

 




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