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Help Article | How to contact the Grievance Officer and WhatsApp in India

If you have a concern regarding the usage of WhatsApp or the processing of your information, we recommend that you visit our Help Center. If you would like to contact us, open WhatsApp Settings > tap Help > Contact Us. We can better assist you if you contact us through WhatsApp.
If you would like to contact us about UPI based payments on WhatsApp, the most relevant and quickest way to address your concern is by doing one of the following:
  • Open WhatsApp Settings > tap Payments > Help, or
  • Open WhatsApp Settings > tap Payments > Payments History > Transaction Details > Help, or
  • Tap the payment message > Transaction Details
A dedicated team works to handle UPI based payments disputes and inqueries. For issues with payments, please read this article.


Contact the Grievance Officer
You can contact the Grievance Officer based in India with your complaints or concerns, including the following:
To contact the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature. If you're contacting us about a specific account, please include your phone number in full international format, including the country code.
You may also contact the Grievance Officer via post at the following address:
Varun Lamba
WhatsApp
Attention: Grievance Officer
216 Okhla Industrial Estate, Phase III
New Delhi - 110020
India
Please do not use the Grievance Officer channel for any law enforcement requests, or to serve any legal process. If you are a law enforcement official, please read our information for law enforcement authorities on how you can contact us.
Additionally, you can also contact WhatsApp in India via post at the following address:
216 Okhla Industrial Estate, Phase III
New Delhi - 110020
India

 



WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees



* Data charges may apply. Contact your provider for details.




GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.


 



WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

 




WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

 




END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.




PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.


 




DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.





VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



 

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