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Help Article | How to create and maintain a catalog

An updated catalog makes it easier for your customers to interact with your business. It also helps showcase your new products and services.
Add a product or service
To add a product or service to your catalog:
  1. Open the WhatsApp Business app.
  2. Click More
     | 
     at the top of your chatlist > Catalog.
  3. Click Add new item.
  4. Click Add Images to upload images from your files. You can upload up to 10 images.
  5. Provide a product or service name. You can also provide optional details such as price, description, link and item code for the uploaded product.
  6. Click ADD TO CATALOG to add the product to your catalog.


Control what products or services customers can see
Note: This feature may not be available to you yet.
Hide catalog items
  1. Open the WhatsApp Business app.
  2. Click More
     | 
     at the top of your chatlist > Catalog.
  3. Click the product or service you want to hide > Edit.
  4. Select Hide item.
  5. Click Save.
Alternatively, hover your mouse over the item on the Catalog screen. Then, click More
 | 
 > Hide item.
Hidden items will still appear in your catalog manager with 
 over the item image. If you open the product detail page, you’ll also see a note indicating that you’ve hidden this item.
Unhide catalog items
  1. Open the WhatsApp Business app.
  2. Click More
     | 
     at the top of your chatlist > Catalog.
  3. Click the product or service you want to unhide > Edit.
  4. Unselect Hide item.
  5. Click Save.
Alternatively, hover your mouse over the item on the Catalog screen. Then, click More
 | 
 > Show item.
Delete a product or service
To delete a product or service from your catalog:
  1. Open the WhatsApp Business app.
  2. Click More
     | 
     at the top of your chatlist > Catalog.
  3. Select the product or service you wish to delete.
  4. Scroll to the bottom of the product detail section.
  5. Click on Delete Item.
  6. Click on OK.
Note : Every image uploaded to catalog is subject to a review. The review helps confirm that the image, product or service meets the WhatsApp Commerce Policy.
If a product or service in your catalog is rejected, a red exclamation icon will be displayed next to the image. If you feel this isn’t correct and you’d would like to request another review:
  • Select the rejected product or service to view Details.
  • Click request another review.
  • Enter the reason for the request in the text field.
  • Click Continue.

NoteIf your WhatsApp Business account is linked to a Facebook shop and you’ve turned on WhatsApp as a sales channel, your WhatsApp catalog is replaced by your Facebook shop by default. This won’t delete or change your WhatsApp catalog, but you and your customers won’t see it. You can revert back to your WhatApp catalog at any point by turning off or hiding WhatsApp as a sales channel. Learn how to manage your sales channels in Commerce Manager in this article.

 



WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees



* Data charges may apply. Contact your provider for details.




GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.


 



WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

 




WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

 




END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.




PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.


 




DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.





VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



 

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