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Help Article | How to create short links

The WhatsApp Business app enables you to share a short link with customers so they can start a chat with you directly.
If a customer opens the short link on a device that has WhatsApp installed on it, it automatically opens a chat between the two of you. If they open the short link on a web browser, they will be sent to a web page with your business information and your default message if one was assigned. From there, they can click CONTINUE TO CHAT to open a chat with you.
Note: If you’ve selected to share your profile picture with Everyone in your privacy settings, your profile picture will appear on the web page as well. Learn how to change your privacy settings in this article.


Creating a short link
A short link for your business is automatically generated when you create an account on the WhatsApp Business app. To access this short link:
  1. Open the WhatsApp Business app > Settings > Business Tools.
  2. Tap Short Link. The short link will be displayed under your business name.
Once you’ve accessed your short link, you can:
  • Tap Copy Link if you wish to copy the short link and paste it somewhere else on your website or other Facebook pages.
  • Tap Share Link if you wish to directly send this link over to your customers. Anyone who has access to the link will be able to message you.
  • Create a custom default message that customers can edit and send you when they open the short link.
Business tip: A pre-populated default message makes it easier for customers to reach out to your business with common questions or inquiries.
Related resources
About short link on Android

 



WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees



* Data charges may apply. Contact your provider for details.




GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.


 



WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

 




WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

 




END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.




PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.


 




DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.





VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



 

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