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Help Article | How to make a voice call

Voice calling lets you call your contacts using WhatsApp for free, even if they’re in another country. Voice calling uses your phone’s internet connection rather than your mobile plan’s minutes. Data charges may apply.




Make a voice call
  1. Open the individual chat with the contact you want to voice call.
  2. Tap Voice call
    .
Alternatively, open WhatsApp, then tap the CALLS tab > New call
. Find the contact you want to voice call, then tap Voice call
.
Receive a voice call
If your phone is locked, you'll see an incoming WhatsApp voice call screen when someone voice calls you, where you can:
  • Swipe up to accept
     to answer the call.
  • Swipe up to decline
     to reject the call.
  • Swipe up to reply
     to decline the call with a quick message.
If your phone is unlocked, you’ll see an Incoming voice call pop-up when someone voice calls you, where you can tap Decline or Answer.
Switch between voice and video calls
Switch from a voice call to a video call
  1. While on the voice call, tap Video call
     > SWITCH.
  2. The contact you're voice calling will see a request to switch to a video call and can accept or decline the switch.
Switch from a video call to a voice call
  1. While on the video call, tap Video off
    , which will notify the contact you're video calling.
  2. Once the contact turns their video off, the call will be switched to a voice call.
Note:
  • Make sure you and your contacts have strong internet connections when placing or receiving group voice calls. The quality of the voice call will depend on the contact with the weakest connection.
  • You can’t access emergency service numbers through WhatsApp such as 911 in the United States. To make emergency calls, you must make alternative communication arrangements.
Related resources:

 



WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees



* Data charges may apply. Contact your provider for details.




GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.


 



WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

 




WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

 




END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.




PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.


 




DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.





VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



 

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