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Help Article | How to request your account information

The request account information feature allows you to request and export a report of your WhatsApp account information and settings. The report won’t include your messages. If you want to access your messages other than in the app, you can export your chat history instead.
Request report
  1. Open WhatsApp.
  2. Press Options > Settings > Account > Request account info.
  3. Select and press Request report. The screen will update to state Request sent.
Your report will typically be available three days after the date you requested it. You can refer to the Ready by date while waiting for your report.
Note:
  • Once you request a report, you can’t undo or cancel your pending request.
  • If you change your phone number or delete your account, your pending request will be voided and you’ll have to request another report.


Download and export report
When the report is available to download, you'll receive a WhatsApp notification on your phone, stating “Your account info report is now available”. The Request account info screen in WhatsApp will tell you that you’ll have a few weeks to download your report after it's available, before it's deleted from our servers. Because this report contains your information, you should be careful about storing, sending, or uploading it to any other services.
  1. Open WhatsApp.
  2. Press Options > Settings > Account > Request account info.
  3. Select and press Download report.
  4. Once the file is downloaded, press Export report > OK > OK.
Note: After you download the report to your phone, you'll have the option to permanently delete the downloaded copy from your phone by selecting and pressing Delete report > OK on the Request account info screen. Deleting the report won't delete any of your WhatsApp account data.
View report
You won’t be able to view the downloaded report within WhatsApp. To view the report, you'll need to connect your phone to a computer.
  1. On a computer, use File Explorer on Windows or download a file transfer application such as Android File Transfer on Mac.
  2. Use a USB cord to connect your phone to the computer. You'll first need to press Settings on the apps menu of your phone > scroll to the side to select Storage > select and press USB Storage > select and press Enabled.
  3. Alternatively, you can insert your phone's SD card into the computer. The file transfer application will then automatically open on the computer.
  4. On the computer, click downloads > whatsapp.
  5. Drag the My account info.zip file to the desktop.
  6. Unzip the file by opening it. This will create a My account info folder.
  7. Open the folder, then open the HTML file to view your account information.
Related resources:

 



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