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Help Article | How to use away messages




When away messages are enabled, customers who message you will automatically receive a customizable message, indicating that you're busy or away from your phone. You can choose which customers to send away messages to and when away messages should be sent.
Business Tip: Using away messages not only helps you protect your personal time. It also assures your customers that you aren't neglecting them.
Set an away message
  1. Open the WhatsApp Business app.
  2. Tap More options
     > Business tools > Away message.
  3. Turn on Send away message.
  4. Under Away message, tap the message to edit it, then tap OK.
  5. Tap Schedule to schedule your away message. Choose from the following options:
    • Always send: send at all times.
    • Custom schedule: send only during the specified period.
    • Outside of business hours: send only outside of business hours.
      • Note: This option is only available if you have set your business hours in your business profile.
  6. Tap Recipients to determine who should receive your away message. Choose from the following options:
    • Everyone: send to anyone who messages you while you have the Away Message feature turned on.
    • Everyone not in address book: send only to customers who aren't in your address book.
    • Everyone except…: send to all customers except those you select.
    • Only send to…: send only to selected contacts.
  7. Tap SAVE.
Note: Your device must have an active internet connection in order to send away messages.


WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees



* Data charges may apply. Contact your provider for details.




GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.


 



WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

 




WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

 




END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.




PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.


 




DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.





VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



 

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