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Help Article | How to use quick replies




With quick replies, you can create shortcuts for the messages you send to your customers most frequently. This can include media messages, such as images and videos.
Note: The maximum number of stored quick replies allowed is 50.
Set quick replies
  1. In the WhatsApp Business app, tap More options
     > Business tools > Quick replies.
  2. Tap Add
    .
  3. Tap Message to create your desired message.
    • Note: Media files aren't supported in quick replies on Web or Desktop.
  4. Tap Shortcut to set the keyboard shortcut for your quick reply.
  5. Tap SAVE.
Default replies
To make it easier to communicate with your customers, the WhatsApp Business app creates quick replies based on the information in your business profile. You can send a quick reply containing your hours, your address, or even your profile itself. To see these default replies:
  • Open a chat, tap Message, and type "/", or
  • Open a chat, tap Attach
     > Quick Replies.
Use quick replies
As an attachment
  1. Open a chat.
  2. Tap Attach
     > Quick Replies.
  3. Select the desired quick reply. The message will automatically appear in the text input field.
  4. Edit the message, or simply tap Send
    .
From the text input field
  1. Open a chat.
  2. Tap Message, then type "/". This will pull up all your quick replies, including default replies.
  3. Select the desired quick reply. The message will automatically appear in the text input field.
  4. Edit the message, or simply tap Send
    .
Business Tip: Remember to complete each section in your business profile to generate default replies that you can use to inform customers about your address, hours, and more.
Related resources:


WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees



* Data charges may apply. Contact your provider for details.




GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.


 



WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

 




WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

 




END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.




PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.


 




DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.





VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



 

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