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Help Article | Notification problems

To ensure the prompt delivery of WhatsApp messages and notifications, your phone must be configured properly.
Make sure your phone has Internet connection
You can check this by opening a browser and going to a website. If browsing doesn’t work, please follow these connection troubleshooting steps.
If browsing works, but WhatsApp doesn't, please contact your mobile provider and system administrator and make sure that your APN and router are configured correctly to allow non-web and socket connections. You may also try a different connection. If you are connected to Wi-Fi, try mobile data or vice versa.


Make sure background data is not restricted
  1. Open your phone's Settings app > Apps > WhatsApp > Data usage.
  2. Make sure background data is not restricted.
  3. Repeat the above steps for Google Services.
Additional troubleshooting
  • Restart your phone, or turn it off and on.
  • Reset app preferences by going to your phone's Settings app > Apps > Menu icon > Reset app preferences.
  • Prevent power saving mode from activating, for example by leaving your phone plugged into a power source.
  • Log out from WhatsApp Web by going to WhatsApp > More options
     > WhatsApp Web > Logout from all computers.
  • Keep your Wi-Fi on during sleep mode by going to your phone's Settings app > Wi-Fi > Settings icon > Keep Wi-Fi on during sleep > Always.
  • Uninstall any task killers. These will hinder the app from receiving messages when you are not using it.
  • Launch the Hangouts app and sign out of all of your accounts. Then re-launch Hangouts and sign back on.
OS specific additional troubleshooting
  • Android 4.1 – 4.4
    • Make sure that Auto-sync data is turned on in your phone's Settings app > Data usage > Menu icon > auto-sync data.
    • Make sure that Wi-Fi optimization is turned off in your phone's Settings app > Wi-Fi > Menu icon > Advanced > Wi-Fi optimization.
  • Android 6.0+
    • Make sure Do not disturb is turned off or you have allowed WhatsApp notifications in priority mode in your phone's Settings app > Sound > Do not disturb.
    • Make sure all of WhatsApp's permissions are granted in your phone's Settings app > Apps > WhatsApp > Permissions.
If none of the above steps help, it is possible that you are not receiving updates from Google's push notification service.

 



WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees



* Data charges may apply. Contact your provider for details.




GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.


 



WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

 




WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

 




END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.




PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.


 




DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.





VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



 

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