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Help Article | What are Business Solution Providers and how can you work with them?

Explore our library of help content for the WhatsApp Business Platform here.
If you are not a developer, or would like to connect WhatsApp to the rest of your technology stack, such as an omnichannel inbox, customer support software, or a bot platform, you can work with a Business Solution Provider (BSP) to manage communications to and from customers. BSPs are a global community of third-party solution providers with expertise on the WhatsApp Business Platform. These BSPs can help you communicate with your customers on the WhatsApp Business Platform for the approved use cases of customer support and time-sensitive, personalized notifications.


Some businesses and BSPs1 will use WhatsApp’s parent company, Meta, to securely store messages and respond to customers. Meta will not automatically use your messages to inform the ads you see, however, businesses will be able to use chats they receive from you for their own marketing purposes, which may include advertising on Meta. You can always contact the individual business to learn more about their privacy practices.
Third parties offering unauthorized services on our platform, such as automated or bulk messaging, are doing so in violation of our Terms of Service. If you have been working with a third party offering an unauthorized service, you may not be able to send messages with them on WhatsApp. We recommend you work with our authorized BSPs instead.
Note: The shared list of BSPs is for reference only. We recommend that you conduct your own due diligence of the company you choose to work with.

 



WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees



* Data charges may apply. Contact your provider for details.




GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.


 



WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

 




WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

 




END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.




PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.


 




DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.





VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



 

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